All purchases are backed by our 100% Satisfaction Guarantee:
Our customers' satisfaction is our ultimate goal. If for whatever reason you are not satisfied with any of our product, simply return the unused portion within 30 days of receipt and you will receive a full product refund . (Please note that the refund does not include original or returned Shipping & Handling expenses.)
Please use the HOW TO RETURN OR EXCHANGE MERCHANDISE form on the reverse side of your Packing Slip enclosed in your shipment.
For Returns please be sure to fill out the Reasons Code to receive Refund
If you do not have your Packing Slip, please return product to address listed below. Be sure to enclose a piece of paper with the name and address used to place the order clearly printed on it.
Indicate if you would like to exchange your item for another, or if you'd like a refund.
(Please note that the refund does not include original or returned Shipping & Handling expenses.)
''Shoyeido incense is the best!'' ''TrueRenu is a great place to buy Shoyeido incense (the only incense worth buying).'' (Item 1072)
''Like 10 stars!'' ''The customer service and assistance is excellent - highly recommend, will buy from TrueRenu again !!!!'' (Item 4009-f)
''Very Happy'' ''Tsubaki Shampoo and Conditioner sent as a gift in a very professional manner. She is very happy with her items. TrueRenu is excellent - Thank you.'' (Item 4061)
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